GUIDING PEOPLE WITH SPECIAL NEEDS
Across Europe we do not only have a moral obligation but also a legal duty
to anticipate – and give due consideration to - the needs of all people and
understand the problems of access that face many disabled and less-able
people when using the services of Tourist Guides. Our visitors have a
multitude of needs, which we – as Tourist Guides - need to anticipate,
recognize and address whilst carrying out our profession of interpreting the
natural and cultural heritage of our area of qualification and delivering the
tourism product expected and bought by our visitors. The entire tourism
industry is moving towards becoming more accessible and inclusive and as
usual we Tourist Guides play a crucial part in this effort. Guiding people
with special needs is not rocket science. The Art of Guiding will help us
along the way, as will the picking up of some tips and hints and practising
some skills during this seminar.